22maju Privacy Policy & User Data Protection
This Privacy Policy explains how 22maju collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand our privacy practices before using this platform.
Effective date: 1 January 2026. This policy is subject to updates from time to time.
Types of Information We Collect
When you register and use the 22maju platform, we collect several categories of information to ensure the service operates correctly and securely. This information is collected directly from you or automatically during your use of the platform.
- Full name and username
- Registered email address
- User phone number
- Date of birth for age verification
- Identity verification information when required
- IP address and network location
- Device type and operating system
- Browser type and version in use
- Session time and duration
- Activity logs and game history
- Deposit and withdrawal history in MYR
- Payment method used
- Transaction reference number
- Local bank account verification details
- Session cookies to maintain login state
- Optional cookies for language preferences
- In-platform navigation data
- Page performance information
How We Use Your Information
22maju uses collected information solely for purposes related to operating the platform and improving the user experience. We do not use your data for any purpose beyond the scope stated in this policy.
Processing registrations, verifying identities, enabling logins, and securely managing user account settings.
Detecting and preventing fraud, unauthorised access, and suspicious activity on user accounts.
Processing MYR deposits and withdrawals, verifying transactions, and maintaining accurate financial records.
Providing relevant and accurate assistance when users contact support, based on account history and activity.
Analysing aggregated usage patterns to improve platform design, performance, and the overall user experience.
Sending account, transaction, and relevant promotional notifications — only to users who have opted in to receive them.
Cookies & Tracking Technologies
The 22maju platform uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as maintaining login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
- Optional cookies: Saving your preferences such as display language and interface settings you have previously selected.
- Analytical cookies: Collecting anonymised usage data to help us understand how users interact with the platform, for the purpose of ongoing improvement.
You can manage your cookie settings through your browser, though disabling essential cookies may prevent access to certain areas of the 22maju platform.
Data Storage & Security Measures
22maju stores user data on servers protected with industry-standard SSL (Secure Socket Layer) encryption. All information transmitted between your device and our servers is encrypted to prevent unauthorised access.
Sensitive payment information such as bank account details and MYR transactions is processed through systems that comply with local financial security standards. We do not store full card numbers or sensitive payment details directly on our servers.
User data is retained for as long as necessary to fulfil the stated purposes, or as required under applicable Malaysian law. When data is no longer needed, it will be deleted or anonymised in accordance with established procedures.
We also conduct periodic internal security reviews and apply additional technical measures such as two-factor authentication and activity log monitoring to reduce the risk of data breaches.
- SSL encryption for all data
- Secure and protected servers
- Payment data is not stored directly
- Regular security audits
- Account-level access controls
Data Sharing & User Rights
Sharing with Third Parties
22maju does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:
- Payment service providers used to process MYR transactions, bound by strict confidentiality agreements
- Malaysian authorities or law enforcement agencies where required by law or court order
- Third-party technical service providers that assist in operating the platform, bound by data protection contracts
In all of the above sharing scenarios, data is shared only to the extent necessary, and recipients are required to protect that information to an equivalent standard.
Your Rights Over Your Data
As a 22maju platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or outdated, you may request a correction through customer support.
- Right to Erasure: You may request the deletion of your personal data, subject to any applicable legal retention requirements.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
To exercise any of these rights, contact the 22maju support team by email at [email protected].
Policy Changes & How to Contact Us
22maju reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or how the platform operates. Users will be notified of any material changes via in-platform notifications or their registered email address.
The latest version of this Privacy Policy is always available on this page. The effective date shown at the top indicates when the current version came into force. Continued use of the 22maju platform following any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding the privacy and protection of your data, or if you wish to exercise your rights as a user, please get in touch with our team. We aim to respond to all privacy-related enquiries within a reasonable timeframe. You may also refer to our FAQ page for more information.
- [email protected]
- Response within 3 business days
- Full support in Bahasa Malaysia
- Privacy enquiries handled in strict confidence
Questions About Your Privacy?
We take your data protection seriously. Contact our support team or visit our FAQ page for more information on how we handle user data.